Conditions of Supply - Accounting

1. Credit Accounts

• All qualifying businesses (e.g., cafes, retailers, or offices with a valid credit check and minimum order history) are eligible for a 14-day credit account.
• New clients must complete an application form, including business details and references. Approval is at our discretion and may take up to 5 business days.
• Non-qualifying clients must pay in full upon order confirmation via bank transfer or approved payment method.

2. Ordering and Invoicing

• Orders are confirmed via email or our online portal upon receipt.
• Invoices are issued upon order confirmation and include itemised costs, VAT (at the prevailing UK rate), and any applicable shipping fees.
• Prices are subject to change with 30 days' notice; current prices are listed on our Wholesale Partners' website.

3. Payment Terms

• Payments are due within 14 days from the invoice date for credit accounts.
• Late payments incur interest at 2% per month above the Bank of England base rate, calculated daily from the due date.
• We accept payments via bank transfer (preferred), credit card, or direct debit. All payments must be in GBP without deductions or set-offs.
• Overdue accounts may lead to suspension of credit privileges.

4. Shipping and Delivery Conditions

• No goods are shipped if there is an outstanding balance on the account (e.g., any invoice over 14 days past due).
• Shipments occur within 2 business days of order confirmation and full payment clearance (for non-credit clients) or credit approval.
• Delivery is free for orders over £60 in mainland UK; otherwise, standard rates apply.
• Risk of loss or damage passes to the client upon delivery. Clients must inspect goods upon receipt.
• Please see our Ordering and Shipping page for delivery options.

5. Returns and Refunds

• Defective or incorrect goods may be returned within 7 days of delivery, with prior notification to our support team.
• We will issue a replacement or credit note upon verification. Return shipping costs are covered by us for verified defects; otherwise, they are the client's responsibility.
• No returns for non-defective goods unless agreed in writing.

6. General Policies

• We reserve the right to withhold services or terminate accounts for repeated late payments.
• In case of disputes, contact our team at sales@theblendingroom.co.uk. All terms comply with UK law; force majeure events (e.g., supply chain disruptions) may extend timelines without liability.

Contact: For questions, email sales@theblendingroom.co.uk or call 01482212409.